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Go to the shop#Frequently asked questions
Q: What types of food products do you manufacture? A: We specialize in manufacturing multiple flavored premium corn chips using healthy and organic ingredients while still being tasty. We are the only double sided premium corn chip on the market that is not only innovative, but delicious.
How long does it take for home delivery?
The time for your delivery can vary depending on the shipping option you choose at checkout, and your location, but it usually ships 2-3 business days after order.
Are there any factors that can affect the delivery time?
Yes, there are several factors that can impact the delivery time such as the shipping method chosen, the distance from the seller to the buyer, and any unforeseen delays in the shipping process.
Can I track my delivery to know when it will arrive?
Yes, most orders provide a tracking number for their deliveries which can be used to track the progress and estimated delivery date.
Is there an option for expedited delivery?
Yes, many we offer expedited shipping for an additional fee. This can significantly reduce the delivery time, typically to ships in 1-2 business days.
Does the type of product being delivered affect the delivery time?
es, certain products such as large or heavy items may require more time for delivery due to special handling or shipping requirements.
Are there any specific days or times when home delivery is not available?
Some companies may have restrictions on delivery dates or times, such as weekends or holidays. It is best to check with the specific company for their delivery schedule.
What happens if I am not home to receive the delivery?
If the delivery requires a signature and no one is available to receive it, the delivery may be rescheduled for another day or taken to a local post office or delivery center for pickup.
What is a 30 day return policy?
A 30 day return policy is a timeframe in which customers can return a product for a full refund or exchange within 30 days of purchase. No open food items accepted at this time.
How can a customer initiate a return within the 30 day period?
Customers can typically initiate a return by contacting the us at the online store's customer service department, or by following the return instructions on the receipt or website.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods with 10% restocking fee. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 Business days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Is the recipient ever responsible for paying for return postage?
In some cases, such as if the customer refuses the package or if the item was delivered incorrectly due to customer error, they may be responsible for paying for return postage.
How do I apply a promotional code?
You can add a valid promotion code at checkout.
Why is it not possible for customers to return opened food items?
- Food items are perishable and can spoil quickly, making them unsafe for consumption.
- Once a package is opened, there is a risk of contamination from outside elements.
- It is difficult for retailers to ensure the safety and quality of the product once it has been opened and returned.
When will my payment be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed. In some cases, it may take several business to complete transaction.
What forms of payment do you accept?
We accept all major credit cards, debit cards, and PayPal, and Venmo as forms of payment.
