Refund policy

Full Return & Refund Policy: please read it on our website at www.doubledipchips.com/pages/refund-and-exchange-policy.

Last updated: October 2, 2026

This policy covers retail orders you place with Double Dip Chips, LLC ("Double Dip Chips," "we," "us" or "our") at www.doubledipchips.com or through one of our social-media shops. Our products are food, so some return rules exist to keep everyone safe.

At a glance

  • Before your pre-order ships: cancel any time for a full refund.
  • Returns: you can return unopened, sealed items if you request the return within 30 calendar days of the original order date. Pre-orders usually arrive after this period ends, so the return option may not be available for them. You can cancel a pre-order for a full refund any time before it ships. Damaged, defective or wrong items are still covered after this period (see section 4).
  • Opened or eaten food can't be returned, unless it arrived damaged, defective or wrong.
  • Damaged, defective or wrong items: email us with photos. We'll send a replacement or give you a refund.
  • Refunds go back to your original payment method.
  • Fees: on change-of-mind returns you pay the return shipping, and we keep the original shipping charge, which is 100% of the shipping amount shown on your order confirmation. All other amounts are refunded. This is the only deduction. There is no restocking fee. We pay return shipping and refund original shipping when the problem was our error.
  • Contact: contact@doubledipchips.com

1. Pre-orders that haven't shipped

You can cancel a pre-order at any time before it ships, for a full refund. Our Shipping & Pre-Order Policy explains how. Refunds for cancelled pre-orders are issued within 7 business days of cancellation.

2. Returns within 30 days of the order date

You can ask to return items within 30 calendar days of your original order date. To qualify, items must be:

  • unopened, in their original sealed packaging
  • unused, and not damaged after delivery

Return requests made more than 30 calendar days after the original order date aren't eligible, except for the cases in section 4 or where the law requires otherwise.

Please note for pre-orders: because pre-orders often ship more than 30 days after the order date, this return period may end before your pre-order is delivered. If you're not sure you want to keep a pre-order, you can cancel it for a full refund at any time before it ships (section 1).

3. Food-safety exceptions

For food-safety and hygiene reasons, we can't accept returns of food that has been opened, unsealed, partly eaten, consumed or tampered with. The one exception is food that arrived damaged, defective or incorrect (see section 4).

Opened items are marked nonreturnable under this policy, except as described in section 4.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective, or with the wrong or missing items, email contact@doubledipchips.com as soon as you can after delivery. Include:

  • your name and order number
  • a short description of the problem
  • clear photos of the product, its packaging, the shipping box and the shipping label

This includes food that arrives melted, crushed, stale, past its best-by date, or affected by heat or weather in transit, and any product whose package or label doesn't match what you ordered. If you notice a quality problem only after opening a package within its best-by date, contact us as well and we'll review it.

Once we confirm the problem, we'll send a replacement or give you a refund. We decide which, except where the law gives you the choice, in which case you choose. You won't need to send the item back unless we ask you to. If we ask, we'll pay the return shipping.

Please don't eat any product whose packaging looks damaged or tampered with.

Allergy or ingredient concerns: Please read the ingredient and allergen statement on the package before you open it. If what you received doesn't match its label or the product page, we treat it as an incorrect item under this section.

5. How to start a return

  1. Email contact@doubledipchips.com with your name, order number, the items you want to return, and the reason.
  2. We'll reply with return instructions and the return address.
  3. Please don't send anything back before you get our instructions. Packages sent without approval may be refused or delayed.

We recommend using a trackable shipping method for approved returns.

6. Return shipping costs and fees

  • Unopened items you no longer want (change of mind): you arrange and pay for the return shipping to the address we send you. We recommend a trackable method. Apart from keeping the original shipping charge (see below), we don't deduct anything else from your refund.
  • Damaged, defective or incorrect items: you don't pay return shipping. We cover it if we ask for the item back.
  • Original shipping charges: on change-of-mind returns, we keep the original shipping charge, which is 100% of the shipping amount shown on your order confirmation. All other amounts are refunded. This is the only deduction. There is no restocking fee. If the return is because of our error, such as a damaged, defective or incorrect item, we refund the original shipping charge as well.
  • Restocking fee: none. We don't charge a restocking fee.

7. Refunds

  • We'll email you when your refund is approved. For returns, that's after we receive and check the item. For damaged, defective or incorrect items, it's after we review your photos.
  • Refunds go to your original payment method. We don't issue store credit unless you ask for it.
  • We process approved refunds within 7 business days. Your bank or card issuer may take extra time to post the refund to your account.
  • If you paid with Shop Pay Installments or another financing option, the refund goes to that provider.

8. Exchanges

We don't offer direct exchanges. If you'd like a different flavor, return eligible unopened items under this policy and place a new order. If an item arrived damaged or incorrect, we can send a replacement of the same flavor (see section 4).

9. Subscribe & Save orders

Each Subscribe & Save order is treated as its own order under this policy, and the 30-day return period runs from the date that subscription order was created. To stop future subscription orders, see Section 6 (Subscribe & Save) of our Terms of Service.

10. Lost packages

If your package hasn't arrived, see section 11 of our Shipping & Pre-Order Policy.

11. Purchases from other sellers

This policy only covers retail orders placed with Double Dip Chips, LLC. For products bought from another retailer or seller, including stores that buy from us wholesale, that seller's return policy applies.

12. Your rights

This policy sets out the return and refund terms we offer voluntarily. It does not limit any rights you have under applicable U.S. federal law or Connecticut law. If any part of this policy conflicts with applicable law, the law controls.

13. Contact us

Double Dip Chips, LLC
Torrington, CT 06790
United States
Email: contact@doubledipchips.com