Privacy policy

Last updated: October 2, 2026

Double Dip Chips, LLC operates this store and website, www.doubledipchips.com, including all related information, content, features, tools, products and services, to give you, the customer, a curated shopping experience (the "Services"). Double Dip Chips, LLC is based in Torrington, Connecticut, United States. The store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you:

  • visit or use the Services
  • make a purchase or pre-order, or another transaction, through the Services
  • otherwise communicate with us, including by signing up for our email or text-message updates

If our Terms of Service and this Privacy Policy conflict, this Privacy Policy controls for how your personal information is collected, processed and disclosed.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information that is collected anonymously or that has been de-identified so that it can't identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the categories below. This includes inferences drawn from this information.

  • Contact details: your name, address, billing address, shipping address, phone number and email address.
  • Financial information: credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Card numbers are collected and processed by Shopify and our payment processors to complete your payment; we don't store full card numbers.
  • Account information: your username, password, security questions, preferences and settings.
  • Transaction information: the items you view, put in your cart, add to your wishlist, pre-order, subscribe to, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us: the information you include when you contact us, for example in a customer support request.
  • Device information: your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information: how and when you interact with or navigate the Services.
  • Marketing preferences: whether you've signed up for, or unsubscribed from, our emails or text messages, and your mobile number if you join text updates.
  • Reviews: if you post a product review, the review and the name you choose to show.

Personal Information Sources

We may collect personal information from these sources:

  • Directly from you: for example, when you create an account, visit or use the Services, place an order, communicate with us, or otherwise give us your personal information.
  • Automatically through the Services: from your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers: when we engage them to enable certain technology, and when they collect or process your personal information on our behalf.
  • From our partners or other third parties. For example, advertising and social media platforms may tell us whether an ad led to a visit or purchase, and the sales channels listed below send us the order details we need to fulfill orders placed there.

Sales Channels

We offer our products through Shopify sales channels on Facebook and Instagram (Meta), Pinterest, Google and YouTube, and TikTok, and we offer them to retailers through Faire. When you browse or buy through one of these platforms, the platform collects information under its own privacy policy and shares with us the order and contact details we need to fulfill your order and support you. Product and order information may also be shared with these platforms so our products can be listed and orders can be tracked there.

Cookies and Similar Technologies

We, Shopify and our service providers may use cookies, pixels, tags and similar technologies to:

  • keep the website and shopping cart working
  • remember your preferences
  • understand website traffic and performance
  • detect fraud and security threats
  • measure and personalize advertising where the law allows

Third parties that collect information on our site. When you visit our site, the following companies may collect information about your browsing and purchases through their pixels or tags, and may combine it with information about your activity on other websites and apps over time: Meta (Facebook and Instagram), Pinterest, Google (including Google Ads and YouTube), and our product-reviews provider (Judge.me).

You can control cookies through your browser settings. Where required by law, we provide cookie or privacy choices on the site. Blocking some cookies may affect how the Services work.

Do Not Track and Global Privacy Control. Our site does not respond to browser "Do Not Track" (DNT) signals, because there is no common industry standard for them. We do treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale of your personal information and of targeted advertising for that browser, for visitors anywhere in the United States. You can also use the "Your privacy choices" link at the bottom of our site.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for these purposes:

  • Provide, tailor and improve the Services. This includes:
    • performing our contract with you
    • processing your payments, pre-orders and subscriptions
    • fulfilling and shipping your orders
    • remembering your preferences and the items you're interested in
    • sending notifications about your account, orders and subscriptions
    • processing returns, exchanges, cancellations and other transactions
    • creating and managing your account
    • enabling you to post reviews
    • creating a customized shopping experience, such as recommending products related to your purchases
  • Marketing and advertising. We may send you marketing, advertising and promotional communications by email, text message or postal mail. We may also show you online ads for products or services on the Services or on other websites, including ads based on items you've bought or added to your cart and your other activity on the Services. The platforms we use are listed under "Cookies and Similar Technologies." We send marketing text messages only if you've signed up for them (see "Email and Text Messages" below).
  • Security and fraud prevention. We use your information to:
    • authenticate your account and provide a secure payment and shopping experience
    • detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity
    • protect public safety and secure our Services
    If you register an account, you're responsible for keeping your account credentials safe. Please don't share your username, password or other access details with anyone.
  • Communicating with you. We use your information to give you customer support, respond to you, and maintain our business relationship with you. Please don't send us health information you don't need to share. If you choose to tell us about a food allergy or other health condition, you consent to our using it only to answer you. We don't use it for advertising, we don't sell or share it, and we delete it when it's no longer needed for your request.
  • Legal reasons. We use your information to:
    • comply with applicable law and respond to valid legal process, including requests from law enforcement or government agencies
    • investigate or take part in civil discovery and potential or actual litigation
    • enforce or investigate potential violations of our terms or policies
  • Artificial intelligence. We do not collect, use or sell personal information for the purpose of training large language models.

Email and Text Messages

Email. If you sign up for pre-order updates or our newsletter, we'll send marketing emails. Every marketing email includes an unsubscribe link and our postal address. We honor unsubscribe requests within 10 business days. Order, shipping, subscription and pre-order delay emails are not marketing and will still be sent.

Text messages. We send marketing text messages only to people who have opted in. If we offer text updates and you join our text-message list, you agree to receive recurring automated marketing texts from Double Dip Chips at the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. We don't sell or share your mobile number or text-message opt-in with third parties for their own marketing. Mobile numbers collected through our text-message signup aren't shared with advertising platforms.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, as this Privacy Policy describes. For example:

  • Service providers. We share information with Shopify, vendors and other third parties who work on our behalf, for example on IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Business and marketing partners. They help us provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services, based on your online activity with different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information to show you targeted ads based on your online activity with different merchants and websites.
  • Sale and targeted advertising. Sharing information with advertising platforms through their pixels or tags (Meta, Pinterest and Google) so they can show you ads on other sites may count as a "sale" of personal information or "targeted advertising" under some state laws, including Connecticut's. The categories involved are device information, usage information, transaction information, and, where you've given it to us, contact details used for ad matching (such as a hashed email address or phone number). The categories of third parties are advertising and social media platforms. You can opt out using the "Your privacy choices" link or a GPC signal (see "Your Rights and Choices").
  • When you direct or consent to it. For example, when you ask us to ship products to you, or when you use social media widgets or login integrations.
  • Business transactions and legal needs. We may disclose information:
    • in a business transaction such as a merger or bankruptcy
    • to comply with legal obligations, including subpoenas, search warrants and similar requests
    • to enforce our terms of service or policies
    • to protect or defend the Services, our rights, and the rights of our users or others

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services, in order to provide and improve the Services for you. Information you submit to the Services is sent to and shared with Shopify, and with third parties that may be located in countries other than where you live, to provide and improve the Services.

To help protect, grow and improve our business, we also use some Shopify enhanced features. These features use data from your interactions with our store, with other merchants and with Shopify. When Shopify uses your personal information for these features, Shopify is responsible for that processing, including responding to your requests to exercise your rights over it.

To learn more about how Shopify uses your personal information and any rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or other online platforms run by third parties. If you follow a link to a site we don't own or control, please review its privacy and security policies and its other terms. We don't guarantee, and aren't responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of their information.

Anything you share in public or semi-public places, including third-party social networking platforms, may be visible to other users of the Services or of those platforms, with no limit on how they or we use it. A link to a platform does not, on its own, mean we endorse that platform or its owners or operators, unless the Services say so.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you're the parent or guardian of a child who has given us personal information, contact us using the details below to ask us to delete it.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of anyone under 18 years of age. We do not knowingly sell personal information of, or use it for targeted advertising to, anyone under 18.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we can't guarantee "perfect security." Information you send us may not be secure while it's in transit. Please don't use unsecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on several factors, such as whether we need it to:

  • maintain your account or provide the Services
  • comply with legal obligations, including tax and accounting records
  • resolve disputes or enforce other contracts and policies

Your Rights and Choices

Depending on the U.S. state where you live (for example, Connecticut), you may have some or all of the rights below for your personal information. These rights are not absolute. They may apply only in certain circumstances, and in some cases we may decline your request as the law permits.

  • Right to access / know. You may ask whether we process your personal information, and ask for access to the personal information we hold about you, including inferences we've drawn about you.
  • Right to delete. You may ask us to delete personal information we hold about you.
  • Right to correct. You may ask us to correct inaccurate personal information we hold about you.
  • Right of portability. In certain circumstances, and with certain exceptions, you may ask for a copy of your personal information and ask us to transfer it to a third party.
  • Right to opt out of sale, sharing or targeted advertising. You may have the right to opt out of the "sale" or "sharing" of your personal information, or of processing for "targeted advertising," as applicable privacy laws define those terms. Where available, use the "Your privacy choices" link on our website. We honor recognized browser opt-out signals, such as Global Privacy Control (see "Do Not Track and Global Privacy Control" above).
  • Right to a list of third parties. Where the law provides it, you may ask for a list of the third parties to which we have sold personal information.
  • Profiling. You may have the right to opt out of profiling used for decisions with legal or similarly significant effects. We don't use personal information that way.
  • Managing communication preferences. You can opt out of promotional emails at any time with the unsubscribe link in those emails. You can stop marketing texts by replying STOP. If you opt out, we may still send you non-promotional emails, such as messages about your account, orders or subscriptions.

How to make a request: Use the options on the Services, or email contact@doubledipchips.com. For rights over data that Shopify processes, visit https://privacy.shopify.com/en.

  • We may need to verify your identity before we process your request, as applicable law permits or requires. We don't require verification to opt out of sale or targeted advertising.
  • You may name an authorized agent to make requests for you. Before we accept a request from an agent, we'll ask for proof that you authorized them, and we may need to verify your identity with you directly.
  • We'll respond within the time applicable law requires. For Connecticut residents, that's within 45 days, which we may extend once by 45 days if we tell you why.
  • We won't discriminate against you for exercising any of these rights.

Complaints and Appeals

If you have a complaint about how we process your personal information, contact us using the details below.

If we decline your privacy request, you can appeal. Email contact@doubledipchips.com with the subject line "Privacy Appeal" within a reasonable time after you receive our decision. We'll respond to your appeal within the time applicable law requires (for Connecticut residents, within 60 days). If you're not satisfied with the result, you may contact your state Attorney General. Connecticut residents can contact the Connecticut Office of the Attorney General at https://portal.ct.gov/ag.

Where We Process Your Information

Double Dip Chips, LLC is based in the United States, and our store is intended for customers in the United States. We, Shopify and our service providers may store and process your personal information in the United States. Some service providers may also store or process it in other countries, under appropriate safeguards where applicable law requires them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We'll post the revised Privacy Policy on this website, update the "Last updated" date, and give any notice that applicable law requires. If we make a material change that affects information we already have, we'll notify affected customers by email or a notice on our site before the change takes effect.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, contact us:

Double Dip Chips, LLC
Torrington, CT 06790
United States
Email: contact@doubledipchips.com