Shipping Policy

Shipping & Pre-Order Policy

Last Updated: September 26, 2026

This Shipping & Pre-Order Policy explains how pre-orders, manufacturer production requirements, production, fulfillment, shipping, tracking, delays, cancellations, and delivery are handled for eligible purchases made directly through DoubleDipChips.com.

Double Dip Chips, LLC (“Double Dip Chips,” “we,” “us,” or “our”) currently offers certain edible spoon products on a pre-order basis. Please review this policy carefully before placing a pre-order.

1. IMPORTANT — PRE-ORDER PRODUCTS ARE NOT READY FOR IMMEDIATE SHIPMENT

Double Dip Chips edible spoons identified as “Pre-Order” are products that are not currently available for immediate shipment.

When you place a pre-order, you are ordering a product in advance of its applicable manufacturing and fulfillment process.

Pre-order fulfillment depends on several factors, including the manufacturer-required production threshold for the specific flavor ordered, manufacturing, packaging, transportation, receipt, inspection, and final order fulfillment.

Pre-order products should not be purchased if you require immediate delivery.

2. MANUFACTURER PRODUCTION THRESHOLD — NOT A CUSTOMER MINIMUM PURCHASE

Each Double Dip Chips edible spoon flavor is subject to a separate manufacturer-required production threshold.

This threshold is the amount that Double Dip Chips, LLC must reach before it can have the manufacturer begin producing the applicable flavor for Double Dip Chips.

This is NOT a customer minimum order requirement.

Individual customers are not required to purchase a minimum manufacturer quantity to place a pre-order through DoubleDipChips.com unless a specific customer purchase minimum is separately and clearly disclosed on the applicable product page.

Customers may place normal consumer-sized pre-orders for the quantity they want, subject to product availability and any quantity restrictions displayed on the website.

Customer pre-orders for a particular flavor contribute toward the overall demand necessary for Double Dip Chips, LLC to satisfy the applicable manufacturer production requirement.

The manufacturer's required production quantity is a business-to-manufacturer production requirement involving Double Dip Chips, LLC and its manufacturer, not a minimum quantity that an individual retail customer must purchase.

3. EACH FLAVOR HAS ITS OWN MANUFACTURER PRODUCTION REQUIREMENT

Each Double Dip Chips edible spoon flavor is treated separately for manufacturing purposes.

The manufacturer-required production threshold for one flavor is separate from the threshold for every other flavor.

Accordingly:

  • Pre-orders for one flavor do not satisfy the production requirement for another flavor.

  • Each flavor may reach its required production threshold at a different time.

  • One flavor may enter production while another remains in the pre-order stage.

  • Production or shipment of one flavor does not mean that another flavor is ready for production or fulfillment.

This allows Double Dip Chips to move qualifying flavors into production as their respective manufacturer requirements are satisfied.

4. WHEN MANUFACTURING CAN BEGIN

Double Dip Chips, LLC must satisfy the applicable manufacturer's production requirement for a specific flavor before having the manufacturer begin producing that flavor.

Once the applicable threshold has been reached, Double Dip Chips may place, authorize, or proceed with the applicable manufacturing order.

The manufacturer may then schedule and begin production.

Reaching the required production threshold does not mean that customer orders are immediately ready to ship.

Additional manufacturing and fulfillment steps must occur before customer shipment.

5. PRE-ORDER FULFILLMENT PROCESS

Depending on the product and circumstances, the process following satisfaction of a flavor's manufacturer production requirement may include:

  1. Double Dip Chips confirming the applicable manufacturing order;

  2. Manufacturer production scheduling;

  3. Ingredient and material procurement or preparation;

  4. Manufacturing;

  5. Quality-control procedures;

  6. Packaging;

  7. Manufacturer shipment;

  8. International or domestic freight;

  9. Customs, import, or other transportation processing where applicable;

  10. Delivery to Double Dip Chips or its applicable fulfillment location;

  11. Receiving and inspection;

  12. Customer-order processing and preparation; and

  13. Final shipment to the customer.

Delays may occur during one or more of these stages.

6. WHEN CUSTOMER ORDERS WILL SHIP

Pre-ordered edible spoon products will not ship to customers before the manufacturer-required production threshold for the applicable flavor has been satisfied and the subsequent manufacturing and fulfillment processes necessary for customer shipment have been completed.

Generally, this means the applicable flavor must:

  1. Reach its manufacturer-required production threshold;

  2. Be authorized or ordered for production by Double Dip Chips;

  3. Be manufactured;

  4. Be packaged;

  5. Be shipped by the manufacturer;

  6. Be received for fulfillment;

  7. Complete applicable receiving and processing procedures; and

  8. Be prepared for final customer shipment.

Only after the applicable fulfillment requirements have been completed can customer orders be shipped.

7. REACHING THE PRODUCTION THRESHOLD DOES NOT MEAN IMMEDIATE CUSTOMER SHIPMENT

Customers should understand the distinction between reaching the manufacturer production threshold and shipping a customer's order.

Reaching the applicable threshold means Double Dip Chips can proceed with the applicable manufacturing process.

It does not mean:

  • The product has already been manufactured;

  • The product is currently in stock;

  • The manufacturer has already shipped it;

  • Double Dip Chips has already received it;

  • The customer's individual order has been packed; or

  • The customer's order is ready for immediate shipment.

Manufacturing and fulfillment require additional time after the applicable production threshold has been reached.

8. NO GUARANTEED DATE FOR REACHING A PRODUCTION THRESHOLD

Unless Double Dip Chips expressly provides a specific commitment otherwise, we do not guarantee that a particular edible spoon flavor will reach its manufacturer-required production threshold by a particular date.

Customer demand may vary among flavors.

Some flavors may reach their respective production requirements sooner than others.

This provision does not eliminate, restrict, or modify any cancellation, refund, shipping-delay, or other rights that cannot be waived under applicable law.

9. SHIPPING ESTIMATES

Any estimated manufacturing, fulfillment, or shipping dates displayed on DoubleDipChips.com are subject to the applicable product disclosures and this Shipping & Pre-Order Policy.

Estimated dates are estimates unless expressly identified as a guaranteed shipment commitment.

Double Dip Chips will comply with applicable laws governing online order fulfillment, shipping representations, delays, cancellation rights, and refunds.

10. SHIPPING DELAYS

Pre-orders involve products that may not yet have entered manufacturing at the time a customer places an order.

Delays may result from circumstances including:

  • The applicable flavor not yet reaching its manufacturer production threshold;

  • Manufacturing schedules;

  • Ingredient or material availability;

  • Production delays;

  • Quality-control requirements;

  • Packaging delays;

  • Freight delays;

  • Customs or import processing;

  • Carrier delays;

  • Weather;

  • Transportation interruptions;

  • Government actions;

  • Supply-chain disruptions; or

  • Other circumstances affecting production or fulfillment.

If Double Dip Chips cannot ship merchandise within an applicable represented shipment period, Double Dip Chips will provide notices, cancellation opportunities, requests for consent to additional delay, refunds, or other remedies when required by applicable law.

11. CUSTOMER CONSENT TO SHIPPING DELAYS

Where applicable law requires customer consent before Double Dip Chips can continue holding an order beyond an applicable shipment period, we will request that consent.

Where affirmative consent is legally required for an extended or indefinite delay, Double Dip Chips will obtain such consent as required by applicable law.

Nothing in this policy should be interpreted as automatically requiring a customer to consent to an indefinite delay merely because the customer placed a pre-order.

12. CANCELLATION & REFUNDS FOR DELAYED PRE-ORDERS

Cancellation and refund requests involving pre-orders will be handled according to this policy, the Double Dip Chips Return & Refund Policy, and applicable law.

If applicable law requires Double Dip Chips to provide a cancellation opportunity or refund because an order cannot be shipped within an applicable shipment period, Double Dip Chips will comply with those requirements.

Where required, refunds will be processed using the applicable original payment method or another method permitted by law and the applicable payment provider.

13. ORDERS CONTAINING MULTIPLE FLAVORS

An order containing multiple pre-order flavors may include products that reach their respective manufacturer production thresholds at different times.

As a result, different products within the same order may become available for fulfillment at different times.

Unless Double Dip Chips expressly provides otherwise, we may hold an order until the products necessary to complete the applicable shipment are available.

Where operationally practical, Double Dip Chips may elect to split an order and ship available products separately.

If Double Dip Chips independently elects to split an order, customers will not be charged additional shipping solely because of that decision unless otherwise agreed with the customer or permitted by applicable law.

14. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout or otherwise disclosed before the customer completes the transaction.

Shipping charges may depend on factors including:

  • Destination;

  • Package weight and dimensions;

  • Shipping service;

  • Carrier rates; and

  • Applicable fulfillment considerations.

Customers should review all applicable shipping charges before completing an order.

15. SHIPPING CONFIRMATION & TRACKING

When a customer's order actually ships, Double Dip Chips will generally send a shipping confirmation to the email address associated with the order.

Where available, shipping confirmation may include carrier tracking information.

Carrier tracking information may take additional time to activate after a shipping label is created or a shipment is accepted by the carrier.

The creation of a shipping label alone does not necessarily mean that the carrier has taken physical possession of the package.

16. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your:

  • Name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Other required delivery information

before submitting an order.

If you discover an error, contact Double Dip Chips as soon as possible.

We cannot guarantee that shipping information can be changed after an order enters fulfillment or has been transferred to a carrier.

17. UNDELIVERABLE, REFUSED OR RETURNED PACKAGES

If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, inability to complete delivery, or another circumstance outside Double Dip Chips' reasonable control, applicable carrier, return-shipping, or reshipping costs may be the customer's responsibility where permitted by law.

Refund or reshipment eligibility will be determined under this policy, the Double Dip Chips Return & Refund Policy, and applicable law.

18. LOST, DAMAGED, INCORRECT OR MISSING SHIPMENTS

If an order is lost, damaged during shipment, incomplete, or incorrect, please contact Double Dip Chips promptly.

We may request information reasonably necessary to investigate the issue, including:

  • Customer name;

  • Order number;

  • Tracking information;

  • Description of the problem;

  • Photographs of the shipping package;

  • Photographs of the product;

  • Photographs showing damage; and

  • Photographs of the shipping label.

Depending on the circumstances, carrier policies, and applicable law, Double Dip Chips will determine the appropriate resolution.

Nothing in this section limits any remedy a customer is legally entitled to receive.

19. CARRIER & TRANSPORTATION DELAYS

Delivery estimates after shipment may be affected by circumstances outside Double Dip Chips' reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Transportation interruptions;

  • Labor disruptions;

  • Governmental actions;

  • Customs delays; or

  • Other events affecting transportation.

Nothing in this section eliminates any legal responsibility of Double Dip Chips that cannot be limited under applicable law.

20. THIRD-PARTY PURCHASES

This policy applies to eligible orders placed directly through DoubleDipChips.com.

Products purchased from a third-party retailer, marketplace, distributor, vending operator, or other independent seller may also be subject to that seller's applicable shipping, cancellation, return, and refund policies.

Customers should contact the original seller regarding purchases not made directly through DoubleDipChips.com unless otherwise required by applicable law.

21. FRAUD PREVENTION & ORDER VERIFICATION

Double Dip Chips reserves the right, where permitted by applicable law, to review orders for suspected fraud, unauthorized transactions, payment problems, address discrepancies, security concerns, or other potentially improper activity.

We may request reasonable additional information to verify an order.

Double Dip Chips may decline or cancel an order where reasonably necessary for fraud prevention, security, legal compliance, product availability, or another legitimate business reason, subject to applicable refund obligations and law.

22. MANUFACTURER & SUPPLY-CHAIN CHANGES

Manufacturing requirements, production availability, manufacturing partners, supply-chain arrangements, transportation methods, and fulfillment procedures may change.

Double Dip Chips reserves the right to make reasonable operational changes to its manufacturing and fulfillment process, subject to existing customer rights and applicable law.

23. POLICY DOES NOT OVERRIDE CONSUMER RIGHTS

The manufacturer production threshold is part of Double Dip Chips' business and production process.

It is not intended to override applicable federal, state, or local consumer-protection laws.

Nothing in this Shipping & Pre-Order Policy is intended to waive, restrict, disclaim, or eliminate any customer right or Double Dip Chips obligation that cannot legally be waived.

If a provision of this policy conflicts with applicable law, applicable law will control to the extent of that conflict.

24. CHANGES TO THIS POLICY

Double Dip Chips, LLC may update this Shipping & Pre-Order Policy periodically to reflect changes to our products, manufacturing process, production requirements, fulfillment operations, shipping practices, or applicable legal requirements.

The current version will be posted on our website with an updated Last Updated date.

Changes will apply in accordance with applicable law and will not retroactively eliminate rights that cannot legally be modified.

25. CONTACT DOUBLE DIP CHIPS

For questions regarding edible spoon pre-orders, production status, shipping, fulfillment, tracking, or delivery, contact:

Double Dip Chips, LLC
Torrington, CT 06790
United States

Email: contact@doubledipchips.com
Website: DoubleDipChips.com

Thank you for choosing Double Dip Chips.